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Logging a complaint against Hotel Equatorial @ Cameron Highlands?

I had bad experience @ Hotel Equatorial, Cameron Highlands. The apartment is not cleaned up accordingly to standard, the water heater not functioning, 2 technicians were sent by nothing much was done.... Anyone faced such similar situation??

Public Comments

1. Well talk abt small world....my family and i too hv a very bad experience with the hotel's service.The room service (took almost an hr to delliver and food is not fresh at all...but when we tried to tell the management, no one bothers to take any action..anyway its going to be our last time going there
2. yes i did, also in cameron highlands but different hotel. just take few photos and send it to the management and don't forget to cc it to its corporate hq office, as well as their competitors!
3. Well, I think it's common for us having a bad experience if we choose an apartment rather than the hotel's room do we? I've been facing the same situation if I choose an apartment hotels (Vistana Hotel Apartment Penang have an exception here) To answer your question, Log ur report to the MOD (asked it on the reception counter) and it's better for you to ask for a new one coz from ur statement, I'm sure that the apartment is not maintained fr quiet sometime.
4. send the complaint direct to their HQ. get details from their webside add.
5. Good luck to you if they will respond to your complaints. A couple of young Malaysians in Kuala Lumpur robbed me in one of my visits to Malaysia. I logged the complaint to the local police and they did nothing. If these guys can't do something, do you expect those guys to do something? I don't think so.... Good luck!
6. write a complaint to tht hotel u stayed n cc a copy to their HQ.request prompt action and compensation depending on how bad service was.
7. find the MOD manager on duty. then lodge a complain to the HQ.