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I've got a little problem with this case study, could you help me? Thanks in advance.?

5.You are the manager of the customer service desk of a small software manufacturer. The newest addition to our ten – person team is Kelly, a recent college graduate. She is a little overwhelmed by the volume of calls, but is learning fast and doing her best to keep up. Today, as you performed your monthly review of your employee’s e-mail, you are surprised to see that Kelly is receiving a number of e-mails from employment agencies. One of the messages says, “Kelly, I’m sorry you don’t like your new job. We have lots of job opportunities that I think would better match your interests. Please call me and let’s talk further”. You’re shocked and alarmed. You have no idea she so unhappy, and your team desperately needs her help to handle the onslaught of calls generated by the newest release of software. If you’re going to lose her, you’ll need to find a replacement quickly. You know that Kelly did not intend for you to see this personal e-mal, but you can’t ignore what you saw. Should you confront Kelly and demand to know her intentions? Should you avoid any confrontation and simply begin seeking her replacement? What would you do?

Public Comments

1. I would avoid any confrontation and begin seeking her replacement because that was an e-mail you weren't meant to see; it was her personal choice to choose not to work for your company. It's not like you can make her stay or do anything productive by yelling at her or confronting her about it; she'll still leave. However, the important part that concerns you and your business the most is that you DO need to find a replacement, so just do it quietly. She won't get hurt by that, and you need to keep your ten-person team in shape.
2. I certainly wouldn't "demand" to know her intentions. I'd sit down with her someplace privately and talk to her about it. Depending on Kelly, I'd either apologize for seeing her email and asking if she's unhappy with the job or I'd just start it off by asking if she's unhappy or how she's settling in without mentioning the emails. If she's determined to leave, there's nothing you can do about it, and that's the time to begin looking for a replacement. If there's something you can do to help her settle into the job, though, it's probably worth your time to make some accommodations to keep her there.