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How should I write a letter to my apartment complex property owners about issues with management team?

This is long but I need some help... Last week our property managers left the sprinkler system on and it was below freezing out. I went out to start up my car in the morning before work. I ended up slipping on the completely frozen ground. There was a sheet of ice from about 3 feet from my front door, on the entire sidewalk and in the parking lot. I did not know the sprinkler system was on until after falling and my boyfriend told me he heard it go on early in the morning. When I fell I ended up with a concussion, whiplash a very sore back and tailbone. Not to mention I'm pregnant. I've spoken with a lawyer who said I have a very good case due to the apartment managements' negligence. I do not want to sue though. My boyfriend called and left three messages on the day this happened. None of which were returned. We did however see the maintenance man outside putting down salt after the first message and then after the second message the other maintenance man was outside of our apartment looking around. He was actually down on the ground looking. The next day my boyfriend received a call from the property manager who lied and said she was not informed of the messages until that day. The conversation between the two of them proved that she was unsure of what to do and apologized for the fall. He asked her to call me if she were really sorry and she refused. She said that was not her responsibility, but that she would report the incident. I have not yet heard from the property manager or the owners of the property. I'm very upset that I have not received an apology for their mistake or have even been asked how I am feeling or if the baby is ok. I want to write a letter telling them I feel they have been very unprofessional and I also want a statement from me on record. I went to both my family dr and obgyn to make sure me and the baby were ok. I now have to go to physical therapy and I'm paying for all this. I was forced to lose 4 days of work and I'm also a student teacher and I had to lose a day for that. How should I explain myself in my letter? I don't want to seem angry or pushy-but I do want to get my point across. I tend to sound mean when upset and want to avoid that. I'd rather make them feel bad for this mistake they've made than to make them mad to the point where they give us a hard time about everything until we move out in June. Thanks!

Public Comments

1. If they are being non responsive, have the lawyer write a letter to them. Simply seeing a law firm's letterhead is often enough to get them to respond very quickly. If it comes down to it, it will serve as a legitimate piece of evidence. Personally, if their negligence led to you having to miss work and pay for doctors/etc, they should have to pay for at least what you are out because of the fall. The fact they haven't been communicative with you will only strengthen your case.
2. You DO need to press this. Otherwise, they will not confront thier mistakes. You should be unemotional, unconfrontational and polite. Spell out the circumstances, and if you really don't want to sue, then ASK that they pay your medical bills IN LIEU OF legal action. This is the right thing to do. You might have been seriously harmed from the fall, and your unborn child might also have been seriously harmed. They were clearly in the wrong, as they have admitted to being. So don't hesitate. Just don't be mean about it. You have rights that should be pursued, and you can say that this is the only reason you are doing this, and to have your medical bills taken care of.